All Sales Are Final
Each C11 timepiece is individually assembled, finished, and made to order after your purchase is placed. Due to the handcrafted and made-to-order nature of our timepieces, we do not accept returns, exchanges, or cancellations for change of mind.
This policy does not affect any rights or remedies you may have under applicable consumer protection laws if your timepiece arrives damaged, defective, or materially different from what was ordered.
6-Month Limited Warranty
Every C11 timepiece is covered by a 6-month limited warranty from the date of delivery.
The warranty covers manufacturing or assembly defects that affect the normal operation of the watch. If a covered issue occurs during the warranty period, C11 will inspect the timepiece and, where appropriate, repair or replace the affected component.
The warranty does not cover normal wear and tear, scratches, cosmetic damage, accidental or impact damage, misuse, loss or theft, unauthorized repairs or modifications, or damage resulting from improper use.
Proof of purchase may be required for warranty claims, along with photographs or videos showing the issue.
For any warranty-related questions or claims, please contact C11 through the contact information provided on our website.